Platinum support adds two hour onsite response to telephone, online and email support and is open to any business from one to 200 computer users within the M25, so all of London, Surrey, Middlesex and Sussex. The coverage is limited to these areas to maintain the fast onsite response time of this level of support.
|Monthly||3 mths||6 mths||12 mths||24 mths||36 mths|
|One PC or laptop||£90.00||£180.00||£360.00||£630.00||£1,080.00||£1,530.00|
|Two PCs or laptops||£135.00||£270.00||£540.00||£945.00||£1,620.00||£2,295.00|
|Three PCS or laptops||£180.00||£360.00||£720.00||£1,260.00||£2.160.00||£3,060.00|
|Four PCs or laptops||£225.00||£450.00||£960.00||£1,575.00||£2,700.00||£3.825.00|
|Five PCs or laptops||£270.00||£540.00||£1,080.00||£1,890.00||£3,240.00||£4,590.00|
|Six PCs or laptops||£300.00||£600.00||£1,200.00||£2,100.00||£3,600.00||£5,100.00|
|Seven PCs or laptops||£330.00||£660.00||£1,320.00||£2.310.00||£3,960.00||£5,620.00|
|Eight PCs or laptops||£360.00||£720.00||£1,440.00||£2,520.00||£4,320.00||£6,120.00|
|Nine PCs or laptops||£390.00||£780.00||£1,560.00||£2,730.00||£4,680.00||£6.630.00|
|Ten PCs or laptops||£420.00||£840.00||£1,680.00||£2,940.00||£5,040.00||£7,140.00|
|Additions PCs or laptops||£30.00||£60.00||£120.00||£210.00||£360.00||£340.00|
|First Server -physical /virtual||£90.00||£180.00||£360.00||£630.00||£1,080.00||£1,980.00|
|Extra servers physical/virtual||£60.00||£120.00||£240.00||£420.00||£720.00||£1,020.00|
Standard Hours - All levels of support are available Monday to Friday (excluding Bank Holidays) from 9am to 5.30pm.
To upgrade to Monday to Friday (excluding Bank Holidays) from 7.30am to 7.30pm – add 20% to Standard Hours.
To upgrade to Monday to Saturdays (excluding Bank Holidays) from 9am to 530pm – add 25%.to Standard Hours
To upgrade to Monday to Saturday (excluding Bank Holidays) from 7.30am to 7.30pm – add 35% to Standard Hours.
To upgrade to daily (excluding Bank Holidays) from 7.30am to 7.30pm – add 45% to Standard Hours.
To upgrade to daily (including Bank Holidays) from 7.30am to 7.30pm – add 60% to Standard Hours.
Platinum support is ONLY available within the M25, so all of London, plus all of Surrey, Middlesex and Sussex to ensure we can be onsite within two hours when possible. Gold adds Berkshire and Hampshire, and clients in Central London (Zone 1) pay a 20% surcharge on Gold and Platinum support.